The procedure in the assessment and provision of a cost effective mobility solution typically includes the following key stages:
1 Home assessment
To establish the needs of the client, their family and carers this involves and introduction to PMS and our role in the process. We then conduct a detailed appraisal of the requirements of the client and family/carers including vehicular ergonomics, linked activity and all relevant environmental issues such as parking facilities, road access and transfer considerations.
We prepare detailed report and project plan with costings and caveats including manufacturer/supplier evaluations and recommendations highlighting any significant issues or considerations in the operation and supply of the proposed solutions.
3 Production and delivery
Once we have a agreed a solution we take full responsibility for the following:
Project management independent of, or within case management procedure, as appropriate
Vehicle selection, location, adaptation and supply (at 0% rate VAT where applicable)
Full reporting procedure – client, lawyer and case manager
Vehicle insurance. Warranty extension and part exchange options
Follow up visits
Post delivery service
PMS Service Care – a comprehensive maintenance and repair support service
Insurance - specially adapted vehicles often need specially adapted insurance
Advice and Information Hotline - The PMS Hotline service is there to help with a wide range of FAQs from getting back to driving to obtaining a blue badge and 'Certificate of Entitlement' information.