The procedure in the assessment and provision of a cost effective mobility solution typically includes the following key stages:

 

 

1  Home assessment

 

To establish the needs of the client, their family and carers this involves and introduction to PMS and our role in the process. We then conduct a detailed appraisal of the requirements of the client and family/carers including vehicular ergonomics, linked activity and all relevant environmental issues such as parking facilities, road access and transfer considerations. 

 

 

2 Recommendation

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We prepare detailed report and project plan with costings and caveats including manufacturer/supplier evaluations and recommendations highlighting any significant issues or considerations in the operation and supply of the proposed solutions.

 

 

3 Production and delivery

 

Once we have a agreed a solution we take full responsibility for the following:

• Project management independent of, or within case management procedure, as appropriate

 

• Vehicle selection, location, adaptation and supply (at 0% rate VAT where applicable)

 

• Full reporting procedure – client, lawyer and case manager

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• Vehicle insurance. Warranty extension and part exchange options

 

• Follow up visits

 

• Post delivery service

 

• PMS Service Care – a comprehensive maintenance and repair support service

 

• Insurance - specially adapted vehicles often need specially adapted insurance

 

• Advice and Information Hotline - The PMS Hotline service is there to help with a wide range of FAQs from getting back to driving to obtaining a blue badge and 'Certificate of Entitlement' information.